= Common provisioning issues =

Send issue reports to support@portax.cz

== Registration page failing ==

Common registration error results:
 * Enter valid PN
 * Profile not found
 * Invalid relay MAC address
 * Service not found
 * Connector already registered

Should one of these errors occur, report the following:
 * subscriber ID
 * task ID
 * assigned IP address - ask technician to read from registration page
 * connector MAC address - ask technician to read form registration page
 * Complete error message and error code returned by registration page
''registration page screenshot:''[[BR]]
[[Image(PortaxRegistrationPage.png)]]


== Task failing ==
Common workorder exceptions include:
 * Chybi externi ID sluzby / Service cannot be null
 * Neznama sluzba / Unknown service
 * Chybi cislo zasuvky / Unit cannot be null
 * Nelze stornovat neznamy ukol / Cannot cancel unknown workorder
 * Nelze stornovat dokonceny ukol / Cannot cancel finished workorder
 * Nelze pridelit telefonni cislo / Cannot add voip number
 * Profil jiz existuje / Profile already exists
 * MAC jiz existuje / MAC already registered

Should one of these exceptions occur please report the following:
 * task ID
 * task type
 * exception type