Common provisioning issues

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Registration page failing

Common registration error results:

• Enter valid PN
• Profile not found
• Invalid relay MAC address
• Service not found
• Connector already registered

Should one of these errors occur, report the following:

• subscriber ID
• task ID
• assigned IP address - ask technician to read from registration page
• connector MAC address - ask technician to read form registration page
• Complete error message and error code returned by registration page

registration page screenshot:

Task failing

Common workorder exceptions include:

• Chybi externi ID sluzby / Service cannot be null
• Neznama sluzba / Unknown service
• Chybi cislo zasuvky / Unit cannot be null
• Nelze stornovat neznamy ukol / Cannot cancel unknown workorder
• Nelze stornovat dokonceny ukol / Cannot cancel finished workorder
• Nelze pridelit telefonni cislo / Cannot add voip number
• Profil jiz existuje / Profile already exists
• MAC jiz existuje / MAC already registered

Should one of these exceptions occur please report the following:

• task ID
• task type
• exception type